Support
plain · thread.thread_createdEvery thread triaged before the queue opens.
A workflow reads each new thread as it arrives. It finds the customer, checks the plan and billing state, sets labels and priority, and drafts a reply from your docs.
5,000 free credits to start.
How it works
Three steps to a workflow
- Step 01
Describe the triage you want
Write the prompt in plain words. Name the labels, say how priority follows the plan tier, say when to escalate, and describe a good draft reply. Name the place your answers live.
- Step 02
Start it on a Plain or Slack event
Add a Plain thread created trigger, or watch a Slack support channel for new messages. The run starts a few seconds after the customer writes in.
- Step 03
Read the run, then trust it
Each run shows every tool call and every draft. Start with labels and internal notes. Give the workflow sending rights once the drafts hold up.
The run
What one run looks like
Each line is a tool call. The agent finds the API it needs, reads the result, and acts. The full transcript stays on the run.
On each new thread, find the customer, set labels and priority, draft a reply, and escalate Enterprise accounts.
- plain·read thread and customer record
- stripe·check plan and payment state
- notion·search the help center
- plain·label `billing`, set priority `high`
- plain·draft reply and add an internal note
- slack·DM the account owner
Thread triaged in 22 seconds
- Northwind · Enterprise · $4.2k MRR
- Draft reply cites the invoice settings doc
- Internal note names Tuesday's failed charge
- Owner @priya sent the thread link
Templates
Start from a prompt that works
Each template has the prompt, the trigger it needs, and the integrations it uses.
Support
Slack support triage
Watches your support channel, answers what your docs already cover, and escalates the rest with the account context attached.
Support
Plain thread triage
Triages every new Plain thread on arrival. Labels, priority, a draft reply, and an internal note with what it checked.
FAQ
Questions, answered
Put a workflow on support triage.
Write the prompt, pick the trigger, and read the first run.