Support
slack · message.channelSlack support triage
Watches your support channel, answers what your docs already cover, and escalates the rest with the account context attached.
5,000 free credits to start.
The prompt
The workflow prompt
Copy this prompt into a new workflow, connect the listed integrations, and configure its trigger.
You watch the #support Slack channel.When a new message arrives, read the full thread and work out what the customer is asking.Search our help center in Notion and our past resolved threads in Plain for an answer.If you find one you are confident in, reply in the thread with the answer and a link to the source.If the question is new, or the customer sounds frustrated, look up their account in Attio, check their plan and payment state in Stripe, and post a summary in the thread tagging the account owner.Never guess at billing details.Escalate those every time.Keep replies short and plain.
Trigger
What starts this workflow
Runs when the event fires in the connected service. Filters keep the workflow on the events you want. Event triggers are available for GitHub, Slack, and Plain.
Example output
What you get back
Every run keeps its full transcript. The steps the agent took, each tool call, and the result.
Replied in thread · 34 seconds
- Answered the SSO group mapping question
- Linked the SCIM setup doc
- Tagged @ops because the customer is on Enterprise
New to Helios? Start with Run your first workflow.
Guides
Set it up step by step
10 min
Run your first workflow
Describe a task in plain words, give the agent one tool, and read the run. Ten minutes from an empty workspace to a transcript you can read end to end.
9 min
Share with your team
Hand a workflow to the people who need it. Four roles decide who may view, run, or edit. Every run leaves a transcript of what happened.
15 min
Move from Relay.app to Helios
Relay.app shut down on 16 July 2026. Paid accounts are deleted on 14 September 2026. Here is how each Relay concept maps to Helios, and what to export first.
Related templates
Pair it with these
Support
Plain thread triage
Triages every new Plain thread on arrival. Labels, priority, a draft reply, and an internal note with what it checked.
Support
Documentation freshness audit
Checks your written docs against the codebase every month and comments on the pages that have gone stale.
Sales & RevOps
Churn risk watchlist
Joins billing signals with product usage and support volume to find the accounts drifting toward the exit.
Run Slack support triage on your tools.
Connect the integrations, paste the prompt, and pick the trigger.